Q&A

CLAUDIA FÜRST Q&A

Terms and Conditions for the Sale of Goods 

Delivery time & cost
Deliveries are operated via UK Royal Mail or Parcelforce courier and fully tracked.
UK: Delivery time 2-3 working days. Cost £3.50.
Europe: Delivery time 3-5 working days. Cost £5.50.
Rest of the World: Delivery time 4-10 working days. Cost £8.50.

Order Status
Once we have received your order, we will send you an email including your order number. It will help us if you can tell us the order number whenever you contact us about your order. We will send you a further email informing you that your order has been dispatched, quoting our courier’s tracking number. A signature on receipt will be required.

Customs duty and Taxes
For orders within the European Union (EU), taxes and duties are listed on your order invoice. For orders outside the EU, your order may be subject to import duties and taxes, which are levied once your order reaches your delivery address. Unfortunately, we are not able to cover these charges, as customs charges vary from country to country and are beyond our control. If unsure, we may advise to contact your local customs office for advice on these charges.

Returns and Exchange
You can request to Return or Exchange within the ‘cooling off period’ of 14 days after receiving your order for a full price refund. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a Return or Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returning a product on which you paid customs, duty & taxes. Unfortunately, we are not able to refund any custom charges, duties or taxes, as these charges vary from country to country and are beyond our control.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Refunds
To request a refund please email us at Claudia.Furst@yahoo.com stating your reasons for a refund. Once approved and your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Bank transaction times for processing your refund can vary and are outside our control. We advise to allow up to 14 days the latest.

Exchanges
To request an exchange please email us at Claudia.Furst@yahoo.com stating your reasons for an exchange.

Additional non-returnable items:
- Gift cards

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Care policy
Leather: Leather products age in a different unique way, which gives all our high-quality products their distinct look and appearance. Our bags are all made from Italian full-grain, vegetable tanned leather, which is a very durable leather and more resistant to stains.
We would recommend however, to avoid rubbing your leather bag against sharp, or rough surfaces, to avoid any possible scratches to your bag. Sometimes water may stain leather, and we advise to remove any residual water immediately with a paper towel and let your bag dry naturally (away from a direct source of heat such as a hair dryer or radiator).
If you decide to use any leather cleaning products, please refrain from using chemical based leather cleaners and conditioners, which can damage the surface of the leather.
Fabric: Our fabric handbags are made from up-cycled good quality and durable fabrics. All fabric handbags are washable at low temperature or hand-wash. We always recommend to use non-chemical-based fabric cleaners to care for the product and the environment.

For any other questions you may have please contact us.